Casaevio

Terms of Service

Last updated: October 2026

These Terms of Service govern your access to and use of casaevio.com, including purchases made through our online store. Casaevio is operated by Hefei Kali E-commerce Co., Ltd. Throughout these Terms, the terms "Casaevio," "we," "us," and "our" refer to the business operating this website.

By accessing our website, browsing our products, or placing an order, you agree to these Terms of Service and the applicable policies published on our website. If you do not agree to these Terms, please do not use our website to make purchases.

Nothing in these Terms is intended to exclude, restrict, or override any mandatory consumer rights that apply under applicable law.

1. Eligibility and Account Information

You must have the legal capacity to enter into a binding contract under the laws applicable to you in order to place an order through Casaevio.

When using our website or placing an order, you agree to provide accurate, complete, and current information, including your billing details, shipping address, email address, and telephone number.

You are responsible for keeping your account information accurate and maintaining the confidentiality of your account credentials. You should notify us promptly if you believe your account has been accessed or used without authorisation.

We reserve the right to take reasonable measures to protect our website, customers, and business operations where we identify suspected fraud, unauthorised activity, or a violation of these Terms, subject to applicable law.

2. Products and Product Information

Casaevio offers kitchenware, cooking accessories, food preparation tools, storage solutions, tableware, and other household essentials.

We make reasonable efforts to ensure that product descriptions, images, materials, dimensions, colours, features, and other specifications are presented as accurately as possible.

However, actual product appearance may vary slightly due to screen settings, lighting conditions, photography, manufacturing tolerances, or natural material variations, where applicable.

Product images are provided to illustrate the listed products. The written product description, stated specifications, and details confirmed in your order determine the product and accessories included in your purchase.

Please review the product details, dimensions, materials, compatibility requirements, care instructions, and other relevant information before ordering.

Nothing in this section limits your rights if a product is defective, unsafe, incorrectly supplied, or materially different from its description under applicable law.

3. Prices, Taxes, and Payment

Product prices are displayed in the currency indicated on our website or at checkout. Prices and promotions may change before an order is placed.

The price applicable to your purchase is the price confirmed at checkout, together with any applicable shipping charges, taxes, duties, or other fees disclosed before you complete the order, where available.

By submitting an order, you authorise the selected payment provider to process the payment for the amount confirmed at checkout.

Payment processing may be handled by third-party payment providers, subject to their respective terms, security procedures, and privacy policies.

We aim to present prices and promotional offers accurately. Any reference price or discount displayed on our website will be used in accordance with applicable pricing and advertising laws.

If a material pricing error affects an order, we will review the circumstances and contact you regarding an appropriate correction or cancellation and refund, as permitted by applicable law.

4. Orders and Order Acceptance

Submitting an order constitutes an offer to purchase the selected products under the applicable terms.

After you submit an order, we may send an order confirmation acknowledging receipt. This confirmation does not necessarily mean that the order has been finally accepted.

We may need to verify payment, product availability, shipping information, or other order details before accepting and fulfilling your order.

Order acceptance will be communicated through the relevant order or dispatch confirmation process, subject to applicable law.

If we are unable to fulfil an order, for example because a product is unavailable or a material error affects the order, we will notify you and arrange an appropriate cancellation and refund for any amount paid for the affected order, as required by applicable law.

We do not intentionally misrepresent product availability or inventory.

5. Product Availability and Order Corrections

Product availability may change as orders are received and inventory is updated.

If a genuine inventory discrepancy, material product-description error, or pricing error affects your order, we will contact you where appropriate to explain the issue and discuss the available options.

Depending on the circumstances and applicable law, these options may include correcting the error with your agreement, cancelling the affected order, or issuing a refund.

We may reasonably limit purchase quantities or decline transactions where necessary to address suspected fraud, unauthorised resale, or other misuse of our store, subject to applicable law.

6. Shipping and Delivery

Orders are normally processed within 1–3 business days, excluding weekends and public holidays. Additional verification, payment review, product availability, or other order-specific circumstances may extend processing times.

Delivery estimates, shipping charges, tracking procedures, fulfilment arrangements, customs charges, and delivery-problem procedures are described in our Shipping Policy and Order Tracking page.

Delivery estimates are not guaranteed delivery dates unless expressly stated otherwise.

Shipping times may be affected by carrier operations, customs inspections, severe weather, public holidays, seasonal demand, remote-area delivery arrangements, and other circumstances beyond our reasonable control.

Once tracking information becomes available, we will provide the relevant shipping confirmation or tracking details through the contact information associated with your order.

We will assist with reported shipping problems in accordance with our published policies and applicable law.

7. Order Cancellation

If you wish to cancel an order, please contact service@casaevio.com within 12 hours of placing your order.

We will make reasonable efforts to cancel the order and issue an applicable refund if fulfilment has not begun.

Cancellation cannot be guaranteed once an order has entered fulfilment, been prepared for dispatch, or been handed to a shipping carrier.

If the order has already been dispatched, you may need to follow the applicable return process after delivery.

The cancellation procedure described in this section does not limit any statutory cancellation or withdrawal rights that apply under the laws governing your purchase.

8. Returns and Refunds

Eligible return requests may generally be submitted within 30 calendar days after confirmed delivery, subject to our Return & Refund Policy and applicable law.

For standard change-of-mind returns, products should generally be unused, uninstalled, and in substantially the same condition as received, with the relevant original parts and accessories included where applicable.

Different arrangements may apply to products that arrive damaged, defective, incorrect, or materially different from their description.

To request a return or refund, contact service@casaevio.com with your order number, the item concerned, and the reason for your request. Photographs may be requested where necessary to assess a damaged, defective, or incorrect item.

Please wait for return instructions and approval before sending an item back. Our registered business address is not necessarily the designated return address.

Approved refunds are normally initiated to the original payment method within 5–10 business days after the returned item has been received and inspected, where inspection is applicable. The time required for funds to appear in your account may vary by payment provider or financial institution.

Return shipping costs, refund eligibility, replacement arrangements, and other conditions are explained in our Return & Refund Policy.

Nothing in these Terms restricts mandatory rights relating to faulty goods, incorrect orders, undelivered products, or statutory refunds.

9. Acceptable Use of Our Website

You agree to use Casaevio's website lawfully and responsibly.

You must not:

• Use the website for fraudulent, unlawful, or unauthorised purposes.

• Interfere with website security, functionality, or availability.

• Upload or introduce malicious code, viruses, or harmful software.

• Attempt to access restricted systems, accounts, or information without authorisation.

• Scrape, collect, or extract website data in a manner that violates applicable law or imposes an unreasonable burden on our systems.

• Impersonate another person or provide materially misleading information.

• Infringe the intellectual property, privacy, or other legal rights of another party.

• Use the website in a manner that interferes with the shopping experience or rights of other customers.

We may restrict or suspend access where reasonably necessary to protect the website, customers, business operations, or legal rights, subject to applicable law.

10. Intellectual Property

The Casaevio name, branding, website design, original text, product imagery, graphics, and other original website content are owned by or licensed to the relevant rights holder, including Hefei Kali E-commerce Co., Ltd., where applicable.

These materials are protected by applicable intellectual property laws.

You may access and use our website for personal shopping and other lawful purposes permitted by these Terms.

Unless permitted by law or authorised in writing by the relevant rights holder, you may not reproduce, distribute, modify, publish, commercially exploit, or create derivative works from our protected website content.

All third-party trademarks, product names, and other intellectual property remain the property of their respective owners.

Nothing in these Terms grants you ownership of, or an unrestricted licence to use, Casaevio's intellectual property.

11. Third-Party Services and Links

Our website may rely on third-party services, including Shopify, payment processors, shipping carriers, fulfilment partners, analytics providers, and customer service tools.

These services may be subject to separate terms, conditions, privacy policies, and operational requirements.

Our website may also contain links to third-party websites for convenience. We do not control all third-party websites and are not responsible for their independent content, policies, or practices.

Your use of a third-party service may be governed by the terms applicable to that service.

Nothing in this section excludes responsibility that cannot lawfully be excluded under applicable law.

12. Privacy and Personal Information

Our collection, use, storage, and sharing of personal information are described in our Privacy Policy.

By using our website, you acknowledge that personal information may be processed as described in that Policy, subject to any consent or other legal basis required by applicable law.

We use personal information for purposes such as processing orders, coordinating delivery, providing customer support, managing returns and refunds, protecting our website, and meeting legal obligations.

For more information about the personal information we collect and the rights available to you, please review our Privacy Policy.

13. Disclaimers and Limitation of Liability

To the extent permitted by applicable law, our website and its content are provided subject to the terms and conditions stated in these Terms.

We do not guarantee that website access will always be uninterrupted, error-free, or available at all times. We will take reasonable steps to maintain website functionality and address issues when identified.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including applicable statutory consumer rights, liability for fraud, or other non-excludable legal responsibilities.

To the extent permitted by law, we are not liable for indirect or unforeseeable losses that are not reasonably attributable to a breach of our obligations.

Any limitation of liability under these Terms applies only to the extent permitted by applicable law and does not remove responsibilities for verified loss, damage, defective products, or other matters for which the law holds us responsible.

14. Indemnification

To the extent permitted by applicable law, you agree not to misuse our website in a way that unlawfully infringes the rights of Casaevio or another party.

Where your unlawful conduct or material breach of these Terms causes loss or gives rise to a third-party claim, responsibility will be determined in accordance with applicable law.

Nothing in this section requires you to indemnify us for our own unlawful conduct or for any responsibility that cannot lawfully be transferred to you.

15. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes in our business operations, products, website functionality, service providers, or legal obligations.

The latest version and its effective or update date will be published on this page.

Changes will apply as permitted by applicable law. Where notice or consent is legally required, we will take the appropriate steps.

Your continued use of the website after updated Terms become effective will be treated in accordance with applicable law.

16. Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be limited or removed only to the extent necessary.

The remaining provisions will continue to apply to the extent they remain valid and enforceable under applicable law.

17. Governing Law and Dispute Resolution

These Terms are subject to applicable laws and regulations.

Any dispute arising from your use of Casaevio or a purchase made through our website will be addressed in accordance with the governing law and dispute-resolution rules applicable to the transaction.

We encourage customers to contact us first so that we can attempt to resolve complaints or order-related issues in a practical and timely manner.

Nothing in this section excludes or restricts any mandatory consumer rights, statutory protections, or jurisdictional rights that cannot lawfully be waived in your place of residence.

18. Contact Information

If you have questions about these Terms of Service, your order, product information, payment, shipping, cancellation, returns, or refunds, please contact us using the details below.

Brand: Casaevio
Website: https://casaevio.com
Store Operator: Hefei Kali E-commerce Co., Ltd.
Legal Entity: Hefei Kali E-commerce Co., Ltd.
Registered Address: Room 301, Building 2, Heyu Industrial Park, Fuyuan 1st Road, Zhancheng Community, Fuhai Subdistrict, Bao'an District, Shenzhen, Guangdong, China
Customer Service Email: service@casaevio.com
Customer Service Phone: +1 629 246 1172
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM (GMT+8)

Please include your order number when contacting us about an existing purchase so that we can identify the transaction and assist you more efficiently.

Thank you for choosing Casaevio. We appreciate your business and are committed to providing a clear, convenient, and reliable shopping experience for your kitchen and home essentials.