Casaevio

Privacy Policy

Last updated: October 2026

This Privacy Policy explains how Casaevio collects, uses, stores, and shares personal information when you visit or make a purchase through casaevio.com. The online store is operated by Hefei Kali E-commerce Co., Ltd., which is responsible for the handling of personal information described in this Policy, subject to applicable law.

We respect your privacy and aim to handle personal information responsibly, transparently, and only for legitimate business purposes.

1. Information We Collect

We may collect personal information that you provide when browsing our website, placing an order, proceeding through checkout, contacting customer service, or requesting a return or refund.

Depending on your interaction with Casaevio, this information may include:

• Contact information: Your name, email address, telephone number, billing address, and shipping address.

• Order information: Products purchased, order details, delivery preferences, transaction records, and purchase history.

• Payment-related information: Payment status, transaction references, and other information necessary to process payments. Payment card details are generally handled by payment processors and are not stored directly by us in full, except where expressly applicable to the payment service and permitted by law.

• Customer service communications: Messages, enquiries, return requests, refund requests, and other information you provide when contacting us.

• Technical information: IP address, browser type, device information, operating system, referring pages, pages visited, and interactions with our website.

• Cookie and similar technology data: Information collected through cookies, pixels, and related technologies, subject to applicable consent requirements and your privacy choices.

Shopify and other service providers supporting our store may collect certain information directly when you use their services.

2. How We Use Personal Information

Casaevio uses personal information for legitimate business purposes, including:

• Order processing: To confirm purchases, process payments, prepare orders, and coordinate delivery.

• Shipping and tracking: To provide shipping confirmations, tracking information, and delivery-related updates.

• Customer support: To answer enquiries and assist with order changes, returns, refunds, damaged products, and other customer service matters.

• Fraud prevention and security: To identify suspicious transactions, protect accounts and systems, prevent abuse, and enforce applicable store terms.

• Business administration: To maintain transaction records and fulfil applicable tax, accounting, customs, and legal obligations.

• Website improvement: To understand how visitors use our website and improve its functionality, product presentation, navigation, and shopping experience.

• Marketing communications: To send promotional communications where permitted by law and, where required, with your consent. You may opt out of marketing communications using the unsubscribe instructions provided or by contacting us.

• Legal compliance: To respond to lawful requests, protect our legal rights, and meet applicable regulatory requirements.

We do not use personal information for purposes that are incompatible with this Policy unless permitted or required by applicable law.

3. Sharing Personal Information and Service Providers

We may share personal information with third parties when reasonably necessary to operate Casaevio, fulfil orders, provide services, or comply with legal obligations.

These recipients may include:

• Shopify: Our e-commerce platform provider, which supports online store operations and related services.

• Payment processors: Providers that securely process payments and payment-related transactions.

• Fulfilment facilities and logistics partners: Providers that help prepare, dispatch, transport, and deliver orders.

• Shipping carriers: Companies responsible for parcel transportation and delivery tracking.

• Customer service providers: Providers that help us manage customer enquiries and order-related communications.

• Analytics and website service providers: Providers that help us understand website performance and improve the customer experience, subject to applicable privacy and consent requirements.

• Professional advisers: Legal, accounting, or other professional advisers where reasonably necessary.

• Public authorities and other parties: Where disclosure is required by law, legal process, or a valid request from a competent authority, or where reasonably necessary to protect our rights and the rights of others.

Some service providers may process personal information in countries other than the country in which you reside. Where applicable, we take steps required by law to address international data transfers and protect personal information.

We do not sell personal information for monetary consideration. Certain privacy laws may define targeted advertising, analytics-related disclosures, or other data sharing as a sale or sharing of personal information. Where those laws apply, we will respect the relevant rights and provide any legally required notices and choices.

4. Cookies and Similar Technologies

Casaevio and its service providers may use cookies and similar technologies to support website functionality and improve your shopping experience.

These technologies may be used for purposes such as:

• Maintaining shopping cart contents and checkout continuity.

• Supporting website security and fraud prevention.

• Remembering relevant preferences.

• Understanding website traffic and performance.

• Measuring marketing effectiveness where permitted.

• Supporting advertising and analytics activities, subject to applicable consent and opt-out requirements.

You may be able to manage cookies through your browser settings or any cookie preference tools provided on our website.

Blocking certain cookies may affect website features, including shopping cart functionality, checkout, or saved preferences.

Where required by applicable law, non-essential cookies or similar technologies will be used only after the required consent has been obtained. We aim to ensure that tracking technologies used on our website are appropriately disclosed and managed.

5. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, subject to applicable legal requirements.

Retention periods may vary depending on the type of information and the reason it was collected.

For example:

• Order and transaction records may be retained to fulfil orders, manage refunds and disputes, maintain accounting records, and comply with legal obligations.

• Customer service correspondence may be retained for as long as necessary to respond to enquiries and resolve related matters.

• Technical and analytics information may be retained according to the applicable service provider's settings, our operational needs, and relevant legal requirements.

When personal information is no longer required, we will take appropriate steps to delete it, anonymise it, or otherwise handle it in accordance with applicable law and our retention practices.

6. Your Privacy Rights

Depending on your location and the laws that apply to you, you may have the right to:

• Request access to personal information we hold about you.

• Request correction of inaccurate or incomplete information.

• Request deletion of certain personal information.

• Request restriction of certain processing activities.

• Object to certain processing activities.

• Request a portable copy of eligible personal information.

• Withdraw consent where processing is based on consent.

• Opt out of certain marketing, targeted advertising, or data-sharing activities where applicable.

• Submit a complaint to a competent privacy or data-protection regulator.

These rights are subject to applicable legal conditions and exceptions.

To submit a privacy request, please contact service@casaevio.com. Include enough information for us to understand and process your request. We may ask for reasonable information to verify your identity and authority before responding.

We will review and respond to eligible requests within the time limits required by applicable law.

Withdrawing consent or requesting deletion may affect certain services or features where the relevant information is necessary to provide them, subject to your legal rights.

7. Marketing Communications

If you receive promotional emails from Casaevio, you may unsubscribe by using the unsubscribe link included in the message, where available.

You may also contact service@casaevio.com to request that we stop sending marketing communications.

Even if you opt out of marketing messages, we may continue sending necessary transactional communications, such as order confirmations, shipping notifications, security notices, or responses to customer service enquiries.

We will handle marketing preferences in accordance with applicable law.

8. Children's Privacy

Casaevio's online store is intended for a general consumer audience and is not directed to children where prohibited by applicable law.

We do not knowingly collect personal information from children in circumstances where such collection is prohibited.

If you are a parent or legal guardian and believe that a child has provided personal information to us unlawfully, please contact service@casaevio.com. We will review the request and take appropriate action as required by applicable law.

9. Data Security

We use reasonable administrative, organisational, and technical measures designed to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

These measures may include access controls, security procedures, and the use of service providers that support secure payment processing and e-commerce operations.

However, no method of electronic transmission or data storage is completely secure. We therefore cannot guarantee absolute security.

If we become aware of a personal data incident requiring notification under applicable law, we will take the required steps.

10. Third-Party Websites and Services

Our website may contain links to third-party websites, payment services, social media platforms, or other external services.

Those third parties may collect and process information under their own privacy policies and terms. Casaevio does not control the privacy practices of independent third-party websites.

We encourage you to review the relevant privacy policies before providing personal information to third-party services.

11. International Data Transfers

Because Casaevio may use e-commerce platforms, payment processors, logistics partners, and other service providers operating in different countries, your personal information may be processed or stored outside your country of residence.

Where applicable, we will take the measures required by relevant data-protection laws to ensure that international transfers are handled lawfully and that appropriate safeguards are in place.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website technology, service providers, or legal obligations.

When changes are made, we will update the date shown at the top of this page. Where required by law, we will provide additional notice or obtain consent for material changes.

We encourage you to review this page periodically to stay informed about how we handle personal information.

13. Contact Information

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or need assistance with a personal information request, please contact us using the details below.

Brand: Casaevio
Website: https://casaevio.com
Store Operator: Hefei Kali E-commerce Co., Ltd.
Legal Entity: Hefei Kali E-commerce Co., Ltd.
Registered Address: Room 301, Building 2, Heyu Industrial Park, Fuyuan 1st Road, Zhancheng Community, Fuhai Subdistrict, Bao'an District, Shenzhen, Guangdong, China
Customer Service Email: service@casaevio.com
Customer Service Phone: +1 629 246 1172
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM (GMT+8)

For privacy-related requests, please use the email address above and include sufficient details for us to identify and review your enquiry.

14. Applicable Law and Privacy Rights

This Privacy Policy should be read together with Casaevio's Terms of Service, Shipping Policy, and Return & Refund Policy.

The handling of personal information is subject to applicable laws and regulations. Nothing in this Policy is intended to exclude, restrict, or override any mandatory privacy or data-protection rights that cannot lawfully be waived in your place of residence.

Where applicable law provides specific rights, procedures, or remedies relating to personal information, those legal requirements will prevail.