Order Tracking
Casaevio
Order Tracking
Last updated: October 2026
This page explains how to track an order placed through casaevio.com, operated by Hefei Kali E-commerce Co., Ltd.
Tracking Information
Once your order has been dispatched and tracking information becomes available, we will send a shipping confirmation email to the email address provided at checkout.
The confirmation email will include the available carrier information and your tracking number or tracking link, allowing you to follow your package as it makes its way to you.
Please check your inbox and spam or junk folder if you cannot find your shipping confirmation email.
When Tracking Information Becomes Available
After your order has been dispatched, it may take up to 72 hours for the carrier's tracking system to display the first shipment scan.
During this period, your tracking page may show that a tracking number has been created or that shipment information has been received, even if no movement has been recorded yet.
This is a normal part of the shipping process. We recommend checking your tracking link again after some time for the latest available updates.
If Your Tracking Information Has Not Updated
If your tracking information has not updated after 72 hours, or your package has not arrived within the estimated delivery timeframe stated in our Shipping Policy, please contact our customer service team.
Email service@casaevio.com and include your order number and tracking number, if available.
Our team will review the shipment details and contact the shipping carrier when appropriate to help investigate the delay and determine the next steps.
We appreciate your patience while the shipment is being investigated.
Delivered but Not Received
If your tracking information shows that your package has been delivered but you have not received it, we recommend taking the following steps:
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Verify your delivery address. Check your order confirmation to make sure the shipping address is correct.
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Check nearby locations. Look around your front door, mailbox, porch, parcel locker, or other designated delivery areas.
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Ask household members or neighbors. Someone else may have accepted the package on your behalf.
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Contact us for assistance. If your package is still missing, please email service@casaevio.com within 7 calendar days of the carrier's delivery scan.
Please provide your order number and any relevant delivery information so we can review the situation.
We will help investigate the reported missing package and, where appropriate, coordinate with the carrier. If a shipment is verified as lost, we may arrange a replacement or refund based on the investigation outcome and our applicable store policies.
Contact Customer Service
If you have any questions about order tracking, shipping delays, delivery status, or a missing package, please contact us using the details below.
Store Brand: Casaevio
Legal Business Name: Hefei Kali E-commerce Co., Ltd.
Website: https://casaevio.com
Registered Address: Room 301, Building 2, Heyu Industrial Park, Fuyuan 1st Road, Zhancheng Community, Fuhai Subdistrict, Bao'an District, Shenzhen, Guangdong, China
Customer Service Email: service@casaevio.com
Customer Service Phone: +1 629 246 1172
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM (GMT+8)
We are committed to providing clear communication and helpful support throughout your shopping experience with Casaevio.
Thank you for shopping with Casaevio. We appreciate your trust and look forward to serving you.